Field Force Tracker is designed to give you complete view of your field service staff, their customers, their assigned and past jobs, their skills, their availability, pay rates, timesheets, leaves and their branch/ office or locations etc.
With easy to use Web Interface, you are able to add and delete employees, track and evaluate the on the job performance and activities of your employees — easily and quickly — using just one application. Say farewell to the nightmare of trying to manage your employees with an awkward mix of spreadsheets, word documents, database files and cumbersome email folders.
Our highly intuitive employee management module help you store, track and organize your most important employee and business information in one place. Everything you need to track and monitor employee behavior, activities and management processes is now available with our easy-to-use, affordable solutions.
There are many variables to consider when scheduling staff, such as availability, vacation schedules, skill levels, breaks, legal requirements, targeted service goals and more. Workforce Management Solution takes all this information into account when creating optimized schedules. The result is supervisors are free to work on more strategic responsibilities, and schedules are optimized to meet service goals.
The larger and more complex your enterprise, the more you need a smart solution for field service management. Just to help you we have a full leave management and approval system integrated in the software. A manager can approve and disapprove the requested leaves. Scheduling software will never schdule an employee who is going to be absent on a certain days.
For organizations with hundreds or thousands of field service personnel, effective management seems impossibly complex. You need to assign workers to jobs based on the employee’s skill set, availability, proximity and more. You need to get them to work sites by the fastest, most cost-effective route – with the equipment they need to do the job right the first time. And you need to account for constantly changing weather, traffic and other conditions.Meanwhile, the clock keeps ticking, and your customers keep waiting.
With Timesheet, employees can submit completed timesheets to the service centers for billing, with no delays. Set custom reminders for employees to submit time, and for managers to approve their timesheets. So everyone stays on track, and on the same page. Check.
Make sure there's always somebody available to help your customers, without burning through budgets by having more staff on hand than you really need or struggling when someone calls in sick. Avoid surprise service level shortfalls and react quickly to changes across one channel – or all channels. Our Workforce Management gives you an easy way to help you make the right decisions, our system optionally takes into account skill levels, scheduling constraints,other labor restrictions, demand and service level objectives. Workforce Management also gives your employees a robust, online environment to provide their input for their own scheduling needs. The Field Force Tracker platform is built with a multi-skill architecture to meet the demands of the most sophisticated global service centre with multiple offices and service locations.
Scheduling field service and sales resources and managing operations are challenges for all service organizations. Many organizations rely on paper-based and telephone-based processes to link field resources with the office. Traditionally, field resources have been required to physically visit an office or call office staff on the phone to receive instructions, which is costly and takes time that could be better spent servicing customers.
At the remote service sites, resources often did not have ready access to the information required to complete the service call on the initial visit. In addition, once a service call was completed, the need for completed forms and other documents delayed the closing of the service order, which in turn delayed billing and reduced customer satisfaction. Field Force Tracker’s web based Field Service Software enables field service organizations to automate their operations, thereby reducing office costs and increasing office staff, technician, and sales productivity.