Field Force Tracker makes job scheduling very easy. Whether you have a team of 10 technicians or a 100 technicians, our smart scheduler can make it easy to schedule jobs
Our Smart and Intelligent Job Scheduling software is designed to optimize resource usage and reduce cost. It considers job types, technician's skill types, their current locations, branches, departments and product types and many other important factors in considerations. It automatically filters the candidate technicians best suited for a job. All you need is to select one from possible multiple candidates. It can even auto assign proper technicians in a rule based scheduling for very large organizations or very large work force.
Our software is designed to ensure that your field service teams - either your employees or your partners' - are utilized efficiently; minimizing long drive times and white space in their schedules. But just any technician won't do. To schedule and dispatch the right technician, you need to quickly work through complex matrices of availability, eligibility, service level agreements, parts and skill inventories. Only then can you efficiently manage work orders, maximize utilization rates, and keep your most valuable customers happy.
Filed Force Tracker ensures you send the right tech to the right job at the right time, with remarkable results. Our software ensures that you can increase first time fix rates and decreases average time to repair by at least 20%.
We provide real-time job status and get everyone on the same page. The staff that handle incoming calls, job scheduling, and dispatching are the voice of your company. Most often, they are the first contact a customer has with you. With an intuitive software, you have complete picture on a dashboard.
Field Force Tracker field service management gives your office staff instant access to:
This reduces the amount of time it takes for them to handle requests and allows them to efficiently assign the job to a field worker.
Your business needs to be able to adjust to what happens in the real world at a moment’s notice. Field Force Tracker’s job scheduling interface minimizes the amount of time it takes to capture a service request –using the graphical user interface with drag-and-drop functionality, or the super quick ad hoc job dispatch interface.
Having your office staff and field workers sharing job schedule information in real-time means hours instead of days for things like: