Field Service Dispatch Software by Field Force Tracker
A Comprehensive Solution For Field Service Operations
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Field Force Tracker™ & Work Force Tracker™ : Two Powerful Solutions.
Field Service Dispatch Software by Field Force Tracker

Smart Work Flow Job Scheduling

Field Force Tracker makes job scheduling very easy. Whether you have a team of 10 technicians or a 100 technicians, our smart scheduler can make it easy to schedule jobs

Intuitively Designed Job Dashboard For Easy Manual or Automatic Job Scheduling

Our Smart and Intelligent Job Scheduling software is designed to optimize resource usage and reduce cost. It considers job types, technician's skill types, their current locations, branches, departments and product types and many other important factors in considerations. It automatically filters the candidate technicians best suited for a job. All you need is to select one from possible multiple candidates. It can even auto assign proper technicians in a rule based scheduling for very large organizations or very large work force.

Efficient Resource Utilization To Optimize Productivity

Our software is designed to ensure that your field service teams - either your employees or your partners' - are utilized efficiently; minimizing long drive times and white space in their schedules. But just any technician won't do. To schedule and dispatch the right technician, you need to quickly work through complex matrices of availability, eligibility, service level agreements, parts and skill inventories. Only then can you efficiently manage work orders, maximize utilization rates, and keep your most valuable customers happy.

Job Schedule Board

Right Job to the Right Person

Filed Force Tracker ensures you send the right tech to the right job at the right time, with remarkable results. Our software ensures that you can increase first time fix rates and decreases average time to repair by at least 20%.

Real Time Status of Jobs and Employees

We provide real-time job status and get everyone on the same page. The staff that handle incoming calls, job scheduling, and dispatching are the voice of your company. Most often, they are the first contact a customer has with you. With an intuitive software, you have complete picture on a dashboard.

Get All information on your finger Tips

Field Force Tracker field service management gives your office staff instant access to:

  • Complete job schedule information
  • Specific Job status, including stop and start times
  • Job location information
  • Unscheduled work
  • Job History
  • Client History
  • Parts and Status

Job Schedule Board

This reduces the amount of time it takes for them to handle requests and allows them to efficiently assign the job to a field worker.

In your service world:

  • Jobs run long
  • Field staff get stuck in traffic
  • Parts aren’t always the right ones
  • Technicians need help from other technicians.

Job Schedule Map

Your business needs to be able to adjust to what happens in the real world at a moment’s notice. Field Force Tracker’s job scheduling interface minimizes the amount of time it takes to capture a service request –using the graphical user interface with drag-and-drop functionality, or the super quick ad hoc job dispatch interface.

 

Reschedule on Different Dates or to Different Persons

Having your office staff and field workers sharing job schedule information in real-time means hours instead of days for things like:

  • Pausing and restarting jobs
  • Reassigning jobs
  • Rescheduling jobs
  • Cloning jobs
  • Job History

Helping You to be More Productive

Enable your technicians to get calls faster, help dispatchers manage more calls and give owners a clearer picture of the day’s workload with Field Force Trackers’s scheduling and dispatching. Simplifying scheduling and deploying techs more efficiently means completing more jobs daily, increasing customer satisfaction and creating more profit.

Highlighted Features:

  • Quickly & easily access customer accounts and past history
  • Customizable customer qualification screen with drill down features to detailed information
  • Technician skill levels to assign jobs appropriately
  • Automate CSR scripts to enhance call taking process
  • Unlimited notes, date/time stamping & spell check
  • Optional customer email notifications with technician picture & profile
  • Color code dispatches for priority or enhanced organization
  • Daily, weekly monthly dispatch board views
  • Single Click scheduling functionality
  • Create multiple dispatch boards
  • Dispatch route optimization and Map support
  • Integrated mapping & GPS tracking available
  • Crew dispatching - Assign multiple people to the same job.
  • Technician time tracking, time sheets and pay rates integration