Managing your business with FieldForce Tracker service management automatically creates a repository of data that you can use to generate business insights. FieldForce reports show all of the daily/weekly/monthly stats you’d expect to see while enabling you to drill down deeper into the details to get new insights. Analytic like this were previously only available to large enterprises.
Today's fast-paced, competitive service environment demands visibility across your entire field service organization. Achieve your goals with powerful information to help you make decisions that keep customers happy and revenues flowing. Get instant status on installed products with warranties expiring, delayed RMAs, critical work orders, and much more. Field Force Tracker's Reports; Dashboards give you, your executives and service managers the ability to easily establish the key performance indicators (KPIs) that keep your service business profitable and competitive.
Scheduling field service and sales resources and managing operations are challenges for all service organizations. Many organizations rely on paper-based and telephone-based processes to link field resources with the office. Traditionally, field resources have been required to physically visit an office or call office staff on the phone to receive instructions, which is costly and takes time that could be better spent servicing customers.
At the remote service sites, resources often did not have ready access to the information required to complete the service call on the initial visit. In addition, once a service call was completed, the need for completed forms and other documents delayed the closing of the service order, which in turn delayed billing and reduced customer satisfaction. Field Force Tracker’s web based Field Service Software enables field service organizations to automate their operations, thereby reducing office costs and increasing office staff, technician, and sales productivity.