Field Service Dispatch Software by Field Force Tracker
A Comprehensive Solution For Field Service Operations
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Field Force Tracker™ & Work Force Tracker™ : Two Powerful Solutions.
Field Service Dispatch Software by Field Force Tracker

Work Order Management

Field Force Tracker is designed for easy management of work orders. Electronically created work orders never get lost and are easy to update and manage. Moreover, you get to keep all the historical data with a work order. The data for all your work orders is immediately available at your finger tips at all times.

Each organization with a large field workforce faces a tremendous ongoing challenge; navigating complex combinations of workforce variables to determine job assignments. Whether you’re scheduling field service technicians, inspectors, emergency response workers, public workers or a combination thereof, advanced field service scheduling software from Field Force Tracker can dramatically improve your scheduling efficiency.

Managing Work Orders is Very Easy

Scheduling (or rescheduling) work orders couldn't be easier. Field Service Tracker gives dispatchers a well designed dashboard full of information, including each technician's work orders, location and status. Color coded jobs immediately provide visual status of job and technicians status. Reassignment and reschedules are fast. When a tech runs late, simply reassign the work order to another technician. He gets notified immediately.

Job Schedule Board

Tracking Real Time Progress Of Work Orders is Even Easier

With Field Force Tracker, you can quickly and easily create and schedule new Jobs and update Job details. Track Job progress from Estimate to Invoice. View up to date Job cost and expenses for partial invoicing, keeping employee payroll current and manage costs for you and the Customer. Track which Jobs have been Invoiced and Paid to more effectively manage your sales revenues and never miss a payment!

Job Schedule Board

Save Time and Money By Moving Work Orders Directly to Technicians' Mobile Phones

Your work orders are the heart of your business. But having a paper trail at the core of your work flow makes work order management a nightmare. Field service automation can get rid of all that paper once and for all.

HVAC field service software HVAC field service software

Your work orders are the heart of your business. But having a paper trail at the core of your work flow makes work order management a nightmare. Field service automation can get rid of all that paper once and for all.

Paper-based work orders mean that there’s an inherent delay in:

  • Getting a job to a field worker
  • Getting it back to the office
  • Getting it to the right person
  • Generating the invoice
  • Updating the payment status

Not to mention that paper work orders:

  • Get lost
  • Get destroyed
  • Are hard to read
  • Need to be transferred to another field tech

The bottom line is that paper work orders cost your business time and money.

But with work order management from Field Force Tracker, you can get your entire company on the same (digital) page.

Streamlining Your Work Order Saves Time

With Field Force Tracker, your work orders are stored electronically in a database that your entire staff can have access to.

  • Your office staff can manage them from any computer with an internet connection – whether they’re in the office, on the road, or working from home.
  • Your field staff can access them from their smart phones or tablets.
  • Your whole company can share the work flow: from quotes, to jobs, to invoices.

With Our Mobile Applications, You are Ready for Business Anywhere, Any Time

Now you can run your business any time, anywhere, with real-time information, and real-time results! Field Force Tracker digitizes your forms to create a flexible format that moves electronically from stage to stage.

  • Reducing your paper work
  • Speeding up the process
  • From the customer call
  • To scheduling and job dispatch
  • Through to the service delivery and then
  • Immediately to billing

Jobs not only move faster, but with less headaches too.

ELectronic Work Orders Will Help You in Every Way

ELectronic work orders will simplify your life. Lost carbon copies, illegible handwriting and unclear expectations of the service to be performed can cause huge headaches for you and your customers. Ensure that you fulfill Service Level Agreement (SLA) commitments and keep your customers loyal and delighted. Our Software enables you to manage field service teams, their territories, and the corresponding field activities for all service models; product break/fix, systems repair, infrastructure and preventive maintenance.

Manage the creation, assignment, execution, closure and debrief of field work orders internally, and across your entire service teams. Now you can be confident that your field team utilization is the highest it can be, manage and monitor service requests to ensure that they are resolved within SLA commitments, and delight customers to drive new revenue opportunities.