Field Service Dispatch Software by Field Force Tracker
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Field Force Tracker™ & Work Force Tracker™ : Two Powerful Solutions.
Field Service Dispatch Software by Field Force Tracker

Field Service Site Management Features

Mobile Field  Service  Dispatch Software

Field Force Tracker Enterprise provides your large service organization with the following essential features.

Note some features may only be available as part of optional modules.

Multiple Site Locations and Branch Management

A client may have many locations and those locations may have their own concepts and service teams dedicated to them. Similarly, if you are a big company, you may have your own branch management.
With Field Force Tracker Field Service Software, you get the ability to manage your multiple internal, customer and vendor sites including creating hierarchical organizational structures. Mapping tools allow for geo-coding of sites in order to enable efficient routing and reporting.

Capture Client Site Information

  • Sites allow you to record pertinent information about a customer site such as name, location, business hours, holidays, etc
  • Classification of sites fall into three categories: Internal, Customer, and Vendor
  • Location information allows for the storage of physical, billing, and shipping addresses
  • Addresses are geo-coded to enable mapping functions and location based resource assignment

Recording Site Assets

  • Site assets represent the installed equipment or services at a customer site. These are typically the products you service/li>
  • Information such as the product, serial number, asset tag, installed date, etc are visible on a site asset
  • Service history can be viewed by individual site asset or based on product attributes (i.e. family, line, customer, geography, etc)
  • Installs, De-Installs, and Exchanges are easily transacted and stored as part of the asset history
  • Complex site installations can be represented through site asset hierarchy

Client Notifications

  • Site alerts provide a way to notify users of important time sensitive information about a site while transacting sites, cases, work orders, etc
  • Alerts can have starting and ending dates and can be marked as urgent

Preferences

  • Site preferences enable you to set up preferred, primary, and non preferred technicians for a given site
  • Insures that knowledgable technicians are preferred during resource scheduling
  • Preferences may also be applied to site assets

Billing Information

  • Billing information can easily be viewed on the site
  • Billing includes case billing, time and materials billing, parts billing, and contract annuity billing

Field Service That Delivers the Most to The Customers

Mobile Field  Service  Dispatch Software

Field Force Tracker Enterprise provides your large service organization with the following essential features.

List of Features for Enterprise Service Delivery

Mobile Field  Service  Dispatch Software

Benefits of Field Force Tracker

  1. Helps in Better Customer Service By Getting Field Reports from the Mobile.
  2. Helps in better utilization and management of assets/workforce.
  3. Helps in reducing operating costs in long term.
  4. Helps in ensuring the discipline and punctuality.
  5. Helps preventing the loss of work hours and insufficient time in the field
  6. Actual Travel distance can be calculated & Companies can save on expenses.
  7. Better Sales and Service in Better Return for the Company

Why Field Force Tracker

Field Force Tracker is simply the best field service software for any company. It has been developed and supported by Rapidsoft Systems Inc, a 15 year old software development company.