Field Service Dispatch Software by Field Force Tracker
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Field Force Tracker™ & Work Force Tracker™ : Two Powerful Solutions.
Field Service Dispatch Software by Field Force Tracker

Field Service Software Features: Service Work Flow Management

Mobile Field  Service  Dispatch Software

Manage your Field Force Effectively With Efficient Task Work Flow

Work Flow management provides a way for you to create work items and assign them to your employees to help automate your internal business processes.

Field Force Tracker Field Service solutions deliver a set of automated capabilities intended to streamline and improve management of field service activities. By automating workflow, field service representatives should be able to efficiently complete and document assignments, manage vehicle assets, capture expenses and generate revenue through add-on sales during a customer contact. Applications alert dispatchers to contractual minimum response times and expedite coordination of field force skills matching, scheduling, dispatch and repair parts logistics.

The use of scheduling optimization can automate much of this process. The Remote Technician portal allows site-based field engineers and other off-site agents secure access to the core system. Mobile tools deliver functionality that enables field forces to work electronically for receiving, documenting and reporting assignments, with the expected goal of eliminating manual procedures, service delays and paper reporting.

Work flow Enables Business Processes

Field Force Tracker provides an efficient solution for work flow management. It allows busy service organizations to “set it and forget it,” automatically monitoring business activities or transactions, and notifying employees with time-sensitive alerts, helping them perform their tasks more efficiently and intelligently.

Using advanced computation and scheduling engine, the Field Force Tracker Manager performs advanced data analysis and executes pre-determined procedural workflow as response actions.

Field Force Tracker Service helps service organizations increase their daily operational efficiency, improve their visibility to and management of transactional “exceptions,” and reduce “data latency”.

Field Force Tracker helps words’s busiest service organizations more proactively manage their businesses.

Field Service Work Flow Management

The field service automation software supports all field service categories including equipment installations, break/fix, planned maintenance and meter reading. Applications can also be integrated with equipment diagnostic systems for fully automated solutions that initiate and prioritize service requests and dispatch assignments to field employees without human intervention.

  • Field Force Tracker can model complex workflows to take care of tasks as per your businesses problem resolution process.
  • Service Tickets and Work Tasks can be assigned to individuals or groups of people through the use of Service Level Agreements (SLAs).
  • Full Service Level Agreement (SLA) support is available and Job statuses can be configured to represent critical points in the lifecycle of a service task.
  • Closing status and resolution codes insure proper recording of the final disposition of the task.

Tools for Resolving Service Task Work Flows

  • Logging tools enable you to record interactions with your customer. All communication with the customer can be logged.
  • Communications such as inbound and outbound phone calls, emails, and notes insure the task is up-to-date with the latest issue information

Why Manage Service Work Flows

When competition is fierce, companies have to focus even more intently on providing world class service. Months or years worth of great support can be compromised by one unfortunate experience. While one poor service experience is usually not a critical event for a particular customer, it can open the door to a competitor trying to unseat you.

Avoiding potential service level problems requires that they are monitored carefully and proactively in order to meet or exceed customer requirements. But competition often requires more than just offering superior service—it requires proving superior service.

Compete on Equipment Uptime, Service Efficiency and Service Sales

Equipment uptime builds perceptions of product quality, your reputation as a service provider, customer loyalty and opportunities for future sales. Field service strategies now place greater emphasis on planned maintenance, remote equipment monitoring and self diagnostics to maximize uptime. Service practices must not only enable customer satisfaction, but actually defend why the service contract needs to be renewed.

Field Service That Delivers the Most to The Customers

Mobile Field  Service  Dispatch Software

Field Force Tracker Enterprise provides your large service organization with the following essential features.

List of Features for Enterprise Service Delivery

Mobile Field  Service  Dispatch Software

Benefits of Field Force Tracker

  1. Helps in Better Customer Service By Getting Field Reports from the Mobile.
  2. Helps in better utilization and management of assets/workforce.
  3. Helps in reducing operating costs in long term.
  4. Helps in ensuring the discipline and punctuality.
  5. Helps preventing the loss of work hours and insufficient time in the field
  6. Actual Travel distance can be calculated & Companies can save on expenses.
  7. Better Sales and Service in Better Return for the Company

Why Field Force Tracker

Field Force Tracker is simply the best field service software for any company. It has been developed and supported by Rapidsoft Systems Inc, a 15 year old software development company.